Sr. Partner in Bain’s Customer practice

Co-author, Winning on Purpose: The Unbeatable Strategy of Loving Customers

Maureen Burns is a senior partner in Bain’s Customer practice. She is one of Bain’s foremost experts on the Net Promoter System and Customer Loyalty. Maureen has led some of Bain’s most notable digital transformations, helping her clients harness technology and data to earn Customer Loyalty.

Maureen earned an MBA from Harvard Business School and graduated from Georgetown University’s School of Foreign Service. She is based in Boston.